Who We Are

National Landscape Management LLC ("NLM," "we," "us," or "our") is a commercial landscaping company located at 240 Industrial Way, Unit E, Myrtle Beach, SC 29579. We provide grounds maintenance, irrigation service, fertilization programs, and related landscape services to HOA communities and commercial properties across the Grand Strand.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights. It applies to information collected through our website at accessnlm.com, our client portal, and all communications with NLM including SMS text messaging.

Information We Collect

We collect information you provide directly, including:

• Name, company or property name, and job title
• Email address and phone number
• Property address and service location details
• Service requests, correspondence, and communications
• Signed contracts and agreement documents
• Payment information (processed securely by our payment processor; not stored by NLM)

We also collect limited technical data when you visit our website, including IP address, browser type, and pages visited, solely for site security and performance purposes.

SMS / Text Message Program

How We Use Your Information

We use the information we collect to:

• Provide, manage, schedule, and deliver our landscaping services
• Communicate with you about your account, scheduling, and billing
• Send SMS notifications as described above, with your consent
• Generate invoices and process payments
• Maintain service records and visit documentation for your property
• Comply with legal obligations, including pesticide application recordkeeping
• Respond to inquiries and provide customer support

Information Sharing

We do not sell, trade, rent, or share your personal information with third parties for marketing purposes.

We may share your information only in the following limited circumstances:

• Service providers: Vendors who help us operate our business (such as our SMS provider Twilio, accounting software, and email services) are bound by confidentiality obligations.
• Legal requirements: If required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of company assets.
• Protection of rights: To protect the rights, property, or safety of NLM, our clients, or the public.

Data Retention

We retain your personal information for as long as your service relationship with NLM is active and for a reasonable period afterward as required by law or legitimate business purposes.

SMS consent records are retained for a minimum of 4 years in compliance with TCPA recordkeeping requirements.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information, and to opt out of SMS communications at any time by replying STOP. Contact us with any questions about how your data is handled.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date.

Effective Date: April 4, 2026  ·  Last Updated: April 4, 2026

National Landscape Management LLC ("NLM," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, and share information when you use our services, website, client portal, or communicate with us via phone, email, or text message.

1. Information We Collect

We may collect the following types of information:

Contact Information: Name, phone number, email address, and mailing address provided when you sign a service contract, submit a request, or communicate with us.

Property Information: Property address, gate codes, access instructions, acreage, and service preferences related to properties we maintain under contract.

Communication Records: Records of phone calls, text messages, emails, and service requests exchanged between you and NLM for the purpose of delivering and improving our services.

Billing Information: Invoice history, payment records, and account balances. We do not store credit card numbers or bank account details in our platform.

2. How We Use Your Information

We use the information we collect to provide, manage, and improve our landscaping maintenance and related services; communicate with you about service schedules, job completions, appointment confirmations, schedule changes, billing updates, and weather-related service adjustments via SMS, email, or phone; respond to service requests and inquiries; generate invoices and process payments; and comply with legal obligations.

3. Text Messaging (SMS/MMS)

By signing a service contract with NLM, you consent to receive service-related text messages at the phone number you provide. These messages may include appointment confirmations, service completion alerts, schedule changes, billing updates, and weather-related notifications.

Message Frequency: Message frequency varies based on service activity. You will only receive messages related to the services we provide to your property.

Opt-Out: You may opt out of text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further texts will be sent.

Help: Reply HELP to any message for assistance, or contact us at (843) 960-0211.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

We do not sell, rent, or share your phone number or messaging data with third parties for marketing purposes. Your phone number is used solely for delivering service-related communications from National Landscape Management LLC.

4. Information Sharing

We do not sell your personal information to third parties. We may share your information only in the following circumstances: with service providers who assist us in operating our business (such as payment processors or communication platforms), when required by law or legal process, or to protect the rights and safety of NLM, our employees, or our clients.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and communication history are retained permanently for legal documentation and dispute resolution purposes.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the information below. We will respond to your request within a reasonable timeframe.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

National Landscape Management LLC
240 Industrial Way, Unit E
Myrtle Beach, SC 29579
Phone: (843) 960-0211
Email: info@accessnlm.com